easyLife Privacy Policy

1Introduction

Welcome to easyLife ("easyLife", "we", "us", or "our"). We operate the website easylife.net.in, marketplace.easylife.net.in, our mobile applications for Android and iOS (package name: com.easylife.marketplace), and related services (collectively, the "Platform").

This Privacy Policy applies to all platforms where easyLife is available, including our website, mobile applications, and any other services we provide. It explains how we collect, use, disclose, and safeguard your information when you use our Platform. Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Platform.

By using easyLife, you consent to the collection and use of information in accordance with this Privacy Policy.

2Information We Collect

2.1 Personal Information

We collect information that identifies you as an individual, including:

Account Information: Name, email address, phone number, password
Profile Information: Profile photo, bio, service preferences
Identity Verification: Government-issued ID, address proof (for professionals)
Professional Credentials: Certificates, qualifications, work experience (for professionals)
Payment Information: Bank account details, payment card information (encrypted)
Location Data: Address, service location, precise GPS coordinates (with permission). For mobile app users, we may collect location data in the background to enable features like real-time service tracking and professional matching when the app is not actively in use, subject to your device permissions.

2.2 Transaction Information

Booking details (service, date, time, location)
Payment transaction records
Communication between customers and professionals
Ratings and reviews
Service history and preferences

2.3 Technical Information

Device information (model, operating system, unique device identifiers, device type)
IP address and browser type
Usage data (pages viewed, features used, time spent)
Cookies and similar tracking technologies
Log files and analytics data
Mobile App Data: Device ID (generated and stored locally), app version, OS version, push notification tokens, session information, and multi-device login tracking
Media Access: Photos and videos you choose to upload from your device gallery or capture with your camera for profile pictures, professional portfolios, or booking documentation

2.4 Communications

Messages sent through our Platform
Customer support correspondence
Feedback and survey responses
Marketing preferences

2.5 Mobile Application Permissions

When you use our mobile applications (Android/iOS), we request the following permissions to provide our services. You can control these permissions through your device settings:

Location (Foreground & Background): To match customers with nearby professionals, enable real-time service tracking, show professionals in your area, and provide location-based recommendations. Background location is used only when actively tracking a service delivery.
Camera: To capture photos for your profile picture, professional portfolio images, service documentation, and identity verification (for professionals).
Photo Library/Media: To select existing photos and videos from your device gallery for uploads.
Phone/Call: To enable direct calling to service professionals from within the app for convenience.
Notifications: To send you booking confirmations, service updates, messages from professionals, and important platform notifications via Firebase Cloud Messaging.
Internet Access: Required for all app functionality including bookings, messaging, and data synchronization.
Storage: To securely store authentication tokens, app preferences, and cached data locally on your device for improved performance and offline access.

All permissions are requested at the time they are needed, and you can revoke them at any time through your device settings. Note that denying certain permissions may limit app functionality.

3How We Use Your Information

We use your information for the following purposes:

Service Delivery: To facilitate bookings, process payments, and enable communication between customers and professionals
Account Management: To create and manage your account, authenticate your identity, and provide customer support
Verification & Safety: To verify professional credentials, conduct background checks, and ensure platform safety
Personalization: To customize your experience, recommend services, and show relevant content
Communication: To send booking confirmations, service updates, promotional offers, push notifications (for mobile app users), and important notices via email, SMS, or in-app messaging
Analytics & Improvement: To analyze platform usage, improve features, and develop new services
Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our terms
Fraud Prevention: To detect and prevent fraudulent activities, abuse, and security threats

4Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 With Other Users

When you book a service, we share necessary information (name, contact, location) with the professional
Professionals' public profiles are visible to customers
Ratings and reviews are publicly displayed

4.2 With Service Providers

We share information with trusted third-party service providers who assist us in operating our Platform:

Cloud hosting providers for data storage
Analytics services for platform improvement
SMS and email service providers for communications
Firebase (Google): For push notifications (Firebase Cloud Messaging), app analytics, and authentication services
Google Sign-In: For OAuth-based authentication when you choose to sign in with your Google account (we receive your email, profile information, and Google ID)
OpenStreetMap & Nominatim: For map display and address geocoding services
Secure Storage Providers: For encrypted local storage of authentication tokens and sensitive data on mobile devices

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.3 For Legal Reasons

When required by law or legal process
To protect our rights, property, or safety
To investigate fraud or security issues
In connection with corporate transactions (mergers, acquisitions)

4.4 With Your Consent

We may share information with third parties when you explicitly consent to such sharing.

5Data Security

We implement appropriate technical and organizational security measures to protect your information:

Encryption: All sensitive data is encrypted in transit (SSL/TLS) and at rest
Access Controls: Strict access controls and authentication mechanisms
Secure Servers: Data stored on secure, monitored servers
Payment Security: PCI-DSS compliant payment processing
Regular Audits: Security assessments and vulnerability testing
Employee Training: Staff trained on data protection practices
Mobile Security: For mobile app users, authentication tokens and sensitive credentials are stored using platform-native secure storage (Keychain on iOS, Keystore on Android). Location data used for service matching is processed securely and stored only as needed for service delivery.
Multi-Device Security: Session management across multiple devices with the ability to remotely revoke access from specific devices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6Your Rights and Choices

You have the following rights regarding your personal information:

Access: Request access to your personal information
Correction: Update or correct inaccurate information
Deletion: Request deletion of your account and data (subject to legal requirements)
Opt-Out: Unsubscribe from marketing communications
Data Portability: Request a copy of your data in a portable format
Restrict Processing: Limit how we use your information
Object: Object to certain uses of your information
Mobile Permissions: Control mobile app permissions (location, camera, notifications, etc.) through your device settings at any time
Push Notifications: Disable push notifications through your device settings or app settings
Device Management: View and manage devices with access to your account, and remotely logout from specific devices

To exercise these rights, contact us at support@easylife.net.in or through your account settings.

7Data Retention

We retain your information for as long as necessary to:

Provide our services to you
Comply with legal obligations
Resolve disputes and enforce agreements
Maintain business records

When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law or legitimate business purposes (e.g., fraud prevention, financial records).

8Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

Essential Cookies: Required for platform functionality
Analytics Cookies: Help us understand how you use our Platform
Preference Cookies: Remember your settings and preferences
Marketing Cookies: Deliver relevant advertisements

You can control cookies through your browser settings. Note that disabling cookies may affect platform functionality.

9Third-Party Links

Our Platform may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

10Children's Privacy

easyLife is not intended for users under the age of 18. Our Platform facilitates real-world services, transactions, and professional engagements that require users to be legal adults. We do not knowingly collect personal information from individuals under 18. If we become aware that we have collected information from a minor, we will take steps to delete such information promptly.

11International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using easyLife, you consent to such transfers. We ensure appropriate safeguards are in place to protect your information.

12Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of the Platform after changes constitutes acceptance of the updated policy.

13Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us:

Email: support@easylife.net.in

Support: support@easylife.net.in

Website: https://easylife.net.in

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